1. Introduction
OrderCapture ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy
explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email address, company name)
- Payment information (processed securely through Stripe)
- Order data (customer names, products, quantities from text messages)
- QuickBooks connection credentials (OAuth tokens, securely encrypted)
2.2 Automatically Collected Information
- Usage data (features used, time spent, clicks)
- Device information (IP address, browser type, operating system)
- Cookies and similar tracking technologies
3. How We Use Your Information
- To provide and maintain our service
- To process orders and create QuickBooks invoices
- To communicate with you about your account
- To improve our service and develop new features
- To comply with legal obligations
- To detect and prevent fraud or abuse
4. Data Security
We implement industry-standard security measures to protect your data:
- Encryption in transit (TLS/SSL) and at rest
- Regular security audits and penetration testing
- Access controls and authentication (OAuth 2.0, JWT)
- Secure cloud infrastructure (Railway, AWS)
- Regular backups and disaster recovery procedures
5. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Twilio (messaging), OpenAI (AI processing), Stripe (payments), QuickBooks (invoice creation)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or asset sale
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services.
Order history is retained for 7 years for compliance purposes. You may request deletion of your
data at any time.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt-out of marketing communications
- Object to processing of your data
8. Cookies
We use cookies and similar technologies to improve user experience. You can control cookies
through your browser settings. Essential cookies are required for the service to function.
9. Third-Party Links
Our service may contain links to third-party websites. We are not responsible for their privacy
practices. Please review their privacy policies.
10. Children's Privacy
Our service is not intended for users under 18 years old. We do not knowingly collect data
from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of changes by email
or through the service.
12. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@ordercapture.com
- Address: 123 Business Ave, Suite 100, San Francisco, CA 94105